- What unique experiences can I find at Three Bears General Store? At Three Bears General Store, you’ll discover a range of unique experiences. Create your own stuffed animal at our Make-UR-Bear Factory, step back in time at our Old Time Photo Studio, enjoy classic arcade games, indulge in our homemade ice cream and fudge, and don’t miss the chance to observe and feed our live bears at our exclusive bear habitat.
- Is Three Bears General Store suitable for children? Absolutely! Three Bears General Store is designed to be a family-friendly destination. We offer a variety of activities that children of all ages will love, including the Make-UR-Bear Factory, our family-sized arcade, and the excitement of our live bear habitat.
- Can I find local Smoky Mountain products at your store? Yes, we pride ourselves on supporting local artisans and offer a variety of products that capture the essence of the Smoky Mountains. From locally sourced foods to handcrafted souvenirs, you’ll find a piece of the Smokies to take home with you.
- Are there dining options inside the store? While we don’t have a full-service restaurant, we offer a sweet selection of treats including homemade ice cream, fudge, and other confections that are perfect for a quick snack while you shop and play.
- Do I need to pay to enter the bear habitat? There is a nominal fee to enter our bear habitat, which goes towards the care and maintenance of our bears. Children under the age of 2 can enjoy the bear habitat for free. It’s a unique opportunity to learn about and observe these magnificent creatures up close.
- What are your store hours? Three Bears General Store opens at 10 AM Monday through Saturday and at 9 AM on Sunday’s. Here’s our store hours showing when we open and close:
- Monday – 10 AM to 6 PM
Tuesday – 10 AM to 6 PM
Wednesday – 10 AM to 6 PM
Thursday – 10 AM to 6 PM
Friday – 10 AM to 9 PM
Saturday – 10 AM to 9 PM
Sunday – 9 AM to 6 PM - Can I exchange an item instead of returning it? We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order for the desired item.
- What is your customer service email address? You can reach our customer service team by filling out the contact form on our website. They will respond to your inquiry via email.
- How can I contact your customer service team? You can contact our friendly customer service team by filling out the contact form on our website or by calling our customer service hotline. Our team is available to assist you with any questions or concerns you may have.
- Can I change or cancel my order? We understand that sometimes you may need to change or cancel your order. Please contact our friendly customer service team as soon as possible and they will assist you with your request.
- What is your return policy? We have a flexible return policy that allows you to return most items within a certain timeframe. Please refer to our website for detailed information on our return policy.
- How long does it take to process a return? Once we receive your returned item, it may take up to 10 business days to process the return and issue a refund. You will be notified via email once the refund has been processed.
- How can I check the balance on my gift card? You can check the balance on your gift card by visiting our website and entering the gift card number in the designated field.
- Can I change the shipping address for my order? If you need to change the shipping address for your order, please contact our customer service team as soon as possible. They will assist you with updating the shipping address if possible.
- Can I track my order? Yes, you can track your order by logging into your account on our website and navigating to the order tracking section. If you have any issues with tracking your order, please contact our customer service team.
- What is your customer service phone number? You can reach our customer service team by calling our customer service store line at 865-453-4734.
- How do I request a refund? If you are eligible for a refund, please contact our customer service team and they will guide you through the refund process. Please note that refunds may take some time to process.
- Do you offer international shipping? Yes, we offer international shipping to select countries. You can find more information about international shipping on our website or by contacting our customer service team.
- Do you offer any discounts? Yes, we occasionally offer discounts and promotions. To stay updated on our latest discounts, sign up for our newsletter or follow us on social media.
- Do you offer free shipping? We occasionally offer free shipping promotions. To stay updated on our latest promotions, sign up for our newsletter or follow us on social media.
- Can I return a gift card? Gift cards are non-refundable and cannot be returned.
- Can I return an item purchased with a discount code? Yes, you can return an item purchased with a discount code. The refund amount will be the price paid after the discount was applied.
- Can I use a gift card and a discount code on the same order? Yes, you can use a gift card and a discount code on the same order. Simply enter the gift card number and the discount code during the checkout process.
- Do you sell gift cards? Yes, we offer gift cards that can be purchased online. They make a great gift for any occasion. You can find more information about our gift cards on our website.
- How long does shipping take? Shipping times vary depending on the destination and shipping method chosen. You can find estimated shipping times during the checkout process. If you have any specific questions about shipping, please contact our friendly customer service team.
- What payment methods do you accept? We accept a variety of payment methods, including credit cards, debit cards, and PayPal. You can select your preferred payment method during the checkout process.
- How can I apply a discount code to my order? During the checkout process, you will have the option to enter a discount code. Simply enter the code and click apply to see the discount reflected in your order total.
- Can I return an item purchased with a gift card? Yes, you can return an item purchased with a gift card. The refund amount will be issued in the form of store credit.
- Do you offer expedited shipping? Yes, we offer expedited shipping options for select items. You can choose your preferred shipping method during the checkout process.
- Can I use multiple discount codes on one order? Generally, only one discount code can be used per order. If you have multiple discount codes, please choose the one that offers the best discount for your order.
- Can I return an item purchased during a sale? Yes, you can return an item purchased during a sale. The refund amount will be the price paid after the sale discount was applied.
- Where are you located? Three Bears General Store is located in beautiful Pigeon Forge, Tennessee at 2861 Parkway, Pigeon Forge, TN 37863.
- What is your phone number? The phone number for Three Bears General Store is 865-453-4734.
Shop, Play, and Explore at Three Bears General Store!
